If you need to blacklist or block a stolen phone then this article will provide you with all of the information that you require in order to do so.
Vodacom, the leading cellular network and cellular service provider has created a stolen phone information line. This line (124 if you are calling from a Vodacom cellphone or 082 124 if you are calling from a Telkom landline) details the steps you need to follow, six to be exact, in order to blacklist your cellphone.
The steps are as follows:
- Visit you service providers nearest outlet or call them from another phone and inform them that your phone has been stolen and ask them to block your sim card. Should your phone have been stolen out of office/working hours (which is normally the case) then Vodacom has set up a line that you can call in order for them to block the sim card for you. The number to dial is 082 111.
- Provide your service provider with your IMEI (international mobile equipment identity) number. This number is generally found on the side of the box in which the cellphone was supplied to you in. If for any reason you cannot find the packaging of the cellular phone then you will be able to ask your service provider for this number.
- You have to report stolen phone to the police. This is in order for you to get a case number which is required for insurance purposes.
- Contact your cellular network provider and provide them with the case number as well as your IMEI number. Only once you have done so will they blacklist your cellular telephone.
- Once the phone has been blacklisted, you must contact your insurance provider should you have taken out insurance on the cellphone.
For those of you who are unsure of what it means exactly to blacklist something, it means that should the person who stole your phone try and make calls at your expense, they will not be able to. In addition to this, blacklisting a phone requires the IMEI number so that should the thief try and use the cellular phone with a different SIM card, they will not be able to. As a result, the thief will have lucked out as they will not be able to sell the phone to another as it will be rendered useless.
Should you for any reason need to reverse the blacklisting, all you have to do make your cellular network aware of the fact that you would like to unblacklist it, as well as input the IMEI number of the phone on ITC. The cellular network will then allow calls to and from the cellular phone again and you can call people to your heart’s content. This may require you contacting a call centre and could take a while depending on how good the customer service is at your respective cellular network.
It is important, in this country that has extremely high crime rates, that you insure you phone against theft as unfortunately it is a reality in South Africa. It is also vital that you store the packaging of the cellphone in a secure place where it is easily accessible should you need your IMEI number to blacklist or unblacklist your phone. If you wish to deter thieves from using your phone before you blacklist it, one suggestion is that you ensure that you cannot access calls or anything of the sorts without inputting a pin code. Although this may seem tedious if you have to do it all the time, it can safe guard you against expensive phone bills.